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/ Frequently Asked Questions

Frequently Asked Questions

How do I order and obtain my price?

You can design your product within our customise and personalise sections of our website which will allow you to choose your colours, upload your artwork and prints to your products and see them before you order. Once you are happy with your product submit the artwork to us and we will contact you to provide you with a price on your order and specification.

Alternatively, fill in our enquiry for here, call us on 0121 355 8668, or send us an email on sales@swimcap.com and we will be able to advise you further on your specific order requirements.

What happens once you have enquied about an order?

We will provide you with a quote based on your specific order requirements and once we receive your personal artwork we will create your personalised templates for your approval so that you are able to see your products before they are manufactured or printed. Once you have approved the artwork we will manufacture your products as soon as possible.

How long will my order take from confirming my order?

A delivery date will be given to you when you order and we are very flexible to work to your personal deadlines. Normally all orders are delivered within 10 working days.

How do I find the product I want, and get the price?

Either have a look through our easy to navigate website, give us a ring on 0121 355 8668 or drop us an email on sales@swimcap.com If you see the product you’re after, get in touch and we’ll price it up for you straight away. If you can’t find what you need, give us a call or drop us an email and we will do our best to source the product(s) you’re looking for through one of our trusted suppliers.

Can I request a sample before placing an order?

As it is expensive to make a bespoke sample to your personalised specification we normally send an example of previous work that we have completed on an order similar to yours to enable you to review the quality of the work that we produce in house. We also send full design proofs for you to review prior to beginning the production of the order. If you would however like to have a sample of your work produced we can offer this service but we would charge a one off production charge for this service.

What are your artwork specifications?

To make sure that everything moves quickly and that your design is displayed in the best possible way, we recommend that you supply artwork as a fully functional vector file (eps, ai or pdf). Vector files are line art, scalable to any size without losing resolution – the image will stay clean and sharp.

If you have a sponsor and they wish to include their logo, please request that they provide you with vector graphics (eps, ai or pdf) if at all possible. When sending us vector files, be sure that all fonts have been converted to outlines/paths/curves and include a preview jpeg file for reference.

Our creative art department are always ready to help; send us your artwork or ideas and we’ll do the rest to make sure you stand out from the crowd.

If you are unable to track down the proper vector file format (jpeg, gif, tiff, png or a high enough resolution raster image(s)), our very skilled design team can most certainly assist you with any artwork or logo re-creations. We will always submit artwork for your approval before we proceed with your order.

How much will my embroidery cost?

The price for embroidery is determined by the number of stitches within each specific design. Once we have your artwork we will be able to determine the price for you.

How many colors can you print or embroider?

We can screen print up to 4 colours, embroider 12 colours and we also offer a full color sublimation print to your specific garment where you can have as many as you want.

Can you amend the colours or style of my logo?

Yes, we can adapt your logo to a specification of your choice.

How and when do I pay?

We accept credit and debit card payments, cheque, and bacs and we will detail your payment date on your invoice.

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